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How We Can Help You

The SHSU Online Support Desk offers a variety of services in order to accommodate and serve the faculty and students of Sam Houston State University.

Remote Support

With your express and informed consent, our remote access software will connect to your device and allow us to troubleshoot with you from the ease of your home or business. Remote support sessions often allow us to quickly diagnose and resolve complex technical issues in a timely manner.

Drop By

Walk up

Looking for more hands-on support? Come see us! The SHSU Online Support Desk is located in University Plaza, 1 Financial Plaza, Suite 100, Huntsville, TX 77340.

Drop Off

Need to get to a class? No time for sit down for a support session? No problem! The SHSU Online Support Desk offers you the convenience of drop-off support services for most SHSU faculty and student devices.

University Plaza

1 Financial Plaza, Suite 100
Huntsville, TX 77340

Tutorials & Training

Blackboard Support

The SHSU Online Support Desk works to maintain accurate resources for our faculty and students. Complete how-to guides are available in our training organizations on blackboard: Teaching Online & Getting Started in Blackboard.


By Appointment

Many face-to-face courses also utilize the vast array of partnered tools and programs available to faculty and students. The SHSU Online Support Desk can come to your face-to-face class and lead a training session to introduce students to these tools and programs and answer any questions that arise.