The SHSU Online Support Desk offers a variety of services in order to accommodate and serve the faculty and students of Sam Houston State University.
Get in Touch
For hours and additional support information, visit the SHSU Online Support Desk home page.
When you call the SHSU Online Support Desk, you are greeted by friendly, professional Bearkats. There are no option menus, no automated messages....Just real people eager to assist you when you need it the most, right now!
Call us at 936.294.2780
At the SHSU Online Support Desk, we know that your time is valuable and that many of our faculty and students lead an on-the-go lifestyle. E-mail support allows you to easily ask questions and get support on your own time without having to slow down.
Email us at firstname.lastname@example.org
With your express and informed consent, our remote access software will connect to your device and allow us to troubleshoot with you from the ease of your home or business. Remote support sessions often allow us to quickly diagnose and resolve complex technical issues in a timely manner.
Looking for more hands-on support? Come see us! The SHSU Online Support Desk is located in University Plaza, 1 Financial Plaza, Suite 100, Huntsville, TX 77340.
Need to get to a class? No time for sit down for a support session? No problem! The SHSU Online Support Desk offers you the convenience of drop-off support services for most SHSU faculty and student devices.
1 Financial Plaza, Suite 100
Huntsville, TX 77340
Tutorials & Training
The SHSU Online Support Desk works to maintain accurate resources for our faculty and students. Complete how-to guides are available in our training organizations on blackboard: Teaching Online & Getting Started in Blackboard.
Many face-to-face courses also utilize the vast array of partnered tools and programs available to faculty and students. The SHSU Online Support Desk can come to your face-to-face class and lead a training session to introduce students to these tools and programs and answer any questions that arise.